The picture shows only part of the queue outside Brighton sorting office on the Saturday before Christmas - it was more than 100 yards long. If the Post Office can't get your package through the letter box or it needs to be signed for, then they leave a card and the post is taken back to the sorting office and you have to collect it.
Unfortunately the system isn't very good so it takes them a while to find your packet when you give them your card. And they do not seem to have got the idea of having numbered paper tags that you can take, which allows you to go off and do your shopping, so instead, people have to waste their time standing outside in the cold, like this. And being British, they don't complain, and so nothing changes. I feel sorry for the people behind the counter who have to scurry around trying to find people's post, especially as they are probably not in a very good mood after having waited for the best part of an hour, but what kind of managers does the Royal Mail have when they let this kind of thing go on?
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