lördag 20 oktober 2007

More train trouble - French this time

Montbard with TGV
Originally uploaded by seadipper.

I just want to buy a train ticket for a journey in France. I don't even want a reservation.

I went into the French Railways' Piccadilly shop and was told there is a two hour queue. That is nearly as long as the time it takes to travel from London to Paris! Their telephone service is under-staffed so callers just pay to wait and listen to their music. Online booking was useless as the web form will not come up with the station I am trying to go to and there was nowhere to type it in. It will only let you book to the stations on the list.

What is the use of spending all the money on sexy trains and expensive infrastructure if it is not supported by booking facilities and a sensible fares structure?

The problem seems to be Europe-wide.

Postscript - Eventually I got through to someone quite quickly who was very helpful and I got my tickets with nice discount and when I explained that my destination was not on the system they waived the booking fee.

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